Orders & Shipping Info

Cancellation Policy

Cancellation rights
You have the right to cancel this purchase agreement within 14 days, without giving a reason. The 14-day cancellation period starts on the day that you, or a third party representative appointed by you, other than the carrier, take possession of the goods. To exercise your right of cancellation you must inform us:
By postal service: BEPS BIOPHARM S :, Raval Santa Anna 31, 2nd, 43201 Reus (Tarragona), Spain
By phone:  +34 977 345 765
By email: info@bepsbiopharm.com
By a declaration (sent by post, email or fax for example) that you wish to cancel this purchase agreement. You may use the standard cancellation form given below, but this is not mandatory.
To respect the deadline, it is sufficient to send the notice of cancellation before the expiry of the cancellation period.
If you cancel this purchase agreement, we shall refund all payments we have received from you including shipping charges (except for additional costs incurred if you chose a shipping method other than the (most cost-efficient) standard delivery offered by us) without delay and at the latest within 14 days from the day on which we received the cancellation of this purchase agreement. Repayments will be made using the same payment method as for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this repayment. We may refuse to make the refund until the goods have been returned to us, or until you have provided evidence that you have shipped the goods back, whichever comes first.
You must return the item (s) immediately, or not later than 14 days from the day on which you informed us of the cancellation of this purchase agreement, to the following address:

Raval Santa Anna 31, 2nd
43201 Reus (Tarragona)

The cost of the return delivery will be borne by us. Please note that we can only accept charges for the cost of the cheapest standard delivery.
You will only be liable for any loss in value of the goods if, if testing the condition, characteristics, and functioning of the goods shows that the loss in value was due to improper handling on your part.
End of cancellation policy (Revision date: 01.01.2016)